FAQ
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About TokenNo
What is TokenNo?
TokenNo is a queue-management platform. Customers get a token on their phone and follow the queue live. Businesses run that queue from the TokenNo Business app, a web front desk and a TV board.
Where is TokenNo available?
We're launching in India, the USA, Canada, the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman — all at the same time.
Which languages does TokenNo support?
English, Arabic and Hindi, across the apps and this website. Arabic has a full right-to-left layout.
When can I download the apps?
Both apps are coming soon to iPhone and Android. Businesses can contact us now to get set up early.
For customers
Do I have to pay to use TokenNo?
Getting a token is free unless the place asks for advance payment. You'll always see that before you book.
What if I'm running late?
Let the place know. They can push your token back, and you'll get your new number straight away.
Do my guests need the app?
No. Guests get an invite on their mobile number and can follow the token on a simple web page. With the app, they also get the full call alert.
Will the flashlight really blink?
Yes, while the app is open. If your phone is locked, you'll get a high-priority notification with sound and vibration — phones don't let apps use the flashlight in the background.
What do you store about me?
Just your name and mobile number. Your location is shared only if you turn it on for a token, and it stops automatically.
For businesses
Can a clinic with several doctors use TokenNo?
Yes. Each doctor or room is its own service point, with its own weekly schedule, place name and queue.
What about customers without the app?
Add them as walk-ins at the desk, take phone bookings with their mobile number, or let them scan a QR code. Everyone is in the same queue.
How do prepaid tokens and payouts work?
TokenNo collects the payment, issues the token once it succeeds, deducts its commission and pays you out weekly.
How do I get started?
Contact us. You submit your KYC documents, we review and approve them, you pay for your plan, and you go live.
Can I show the queue on a TV?
Yes. Open the “Now Serving” board on any smart TV or browser.
Let's talk.
Questions, pricing, or a demo for your business — send us a note and we'll get back to you.